Privacy Policy

RAWC Property Pty Ltd (ACN 624 857 852) as trustee for the RW Unit Trust (ABN 57 131 493 056), trading as PPG Commercial, a division of Prestige Property Group Realty (PPG Realty) ("PPG Commercial", "we", "us") respects your privacy. This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our commercial sales, leasing, property management and advisory services, and to this website.

What we collect

Depending on how you deal with us, we may collect:

• your name, phone, email, postal address and company details
• identity information such as a driver's licence or passport, and details of companies, trusts or SMSFs and their beneficial owners, including information needed for anti-money laundering checks
• property details, ownership and title information, and sale or lease instructions
• for tenants and applicants: business details, financial information, trading history, references, and guarantor and security details
• bank account details for payments, rent and disbursements
• records of our communications with you, inspection registers and enquiries
• website and device data such as IP address, browser type and pages visited

We only collect sensitive information (for example, criminal history) where it's required or permitted by law, or with your consent.

How we collect it

We usually collect information directly from you: when you enquire, inspect a property, sign an agency agreement, apply for a lease, make an offer or fill in a form on our website. We may also collect it from others where it's reasonable to do so, for example from vendors, landlords, other agents, solicitors and conveyancers, government and public registers (such as NSW Land Registry Services, ASIC and councils), identity verification providers, and referees you nominate.

Why we collect it

• to provide our real estate services: marketing, selling, leasing and managing property, and advising buyers and tenants
• to assess lease applications and prepare lease and sale documents
• to meet our legal obligations, including record-keeping under the Property and Stock Agents Act 2002 (NSW) and its Regulation, trust account requirements, the Retail Leases Act 1994 (NSW), and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• to respond to enquiries and complaints, and to improve our services and website
• to send you property information and market updates, if you haven't opted out

If you don't give us the information we need, we may not be able to act for you, process an application or proceed with a transaction. You can deal with us anonymously or under a pseudonym for general enquiries, but usually not for a transaction.

Who we share it with

We don't sell or rent your personal information. We may disclose it, where relevant, to:

• the other parties to a transaction (vendors, buyers, landlords and tenants) and their solicitors, conveyancers and agents
• service providers we use, such as property portals (for example realcommercial.com.au), CRM, trust accounting and email providers, identity verification and AML/CTF platforms (such as PEXA Clear), tradespeople, valuers and inspectors
• PPG Realty and its related entities, for providing our services
• lenders and financiers, where you ask us to
• government bodies and regulators where required by law, including NSW Fair Trading, the NSW Office of State Revenue, AUSTRAC, courts and police

Overseas disclosure

PPG Commercial does not store your personal information overseas. However, some third-party providers we use, such as Google, Meta, and email or cloud software services, may store or process data outside Australia. Where we use these providers, we take reasonable steps to make sure your information is handled consistently with the APPs.

Direct marketing

We may send you property listings, market updates and information about our services. You can opt out at any time by using the unsubscribe link, replying "STOP" to an SMS, or contacting us. We comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth). You may still receive messages we need to send to provide our services.

Website, cookies and analytics

Our website may use cookies, Google Analytics (to understand how visitors use the site) and the Meta Pixel (to measure and tailor our Facebook and Instagram advertising). These tools may collect your IP address, device and browser details and pages visited, and Google and Meta handle this data under their own privacy policies. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, and manage Meta advertising through your Meta ad preferences. You can also block or delete cookies in your browser settings. See our Notices and Terms for more.

Storage and security

We hold information in secure electronic systems and, where needed, in paper files at our office. We protect it with access controls, passwords and reputable software providers. We keep records for as long as the law requires: for at least three years under NSW agency record-keeping rules, and seven years for AML/CTF records. After that, we securely destroy or de-identify the information. If a data breach is likely to cause you serious harm, we'll notify you and the OAIC under the Notifiable Data Breaches scheme.

Access and correction

You can ask for access to the personal information we hold about you, or ask us to correct it. Contact our Privacy Officer (details below). We'll respond within a reasonable time, usually 30 days. There's no fee to make a request, though we may charge a reasonable cost for providing access. If we refuse a request, we'll explain why in writing.

Complaints

If you think we've mishandled your personal information, please contact our Privacy Officer in writing. We'll acknowledge your complaint, investigate, and respond within 30 days.

If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au/privacy/privacy-complaints
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001

The OAIC generally expects you to raise your complaint with us first and give us 30 days to respond.

Contact our Privacy Officer

Privacy Officer: Tamara Abdallah

PPG Commercial
6 Belmore Street, Arncliffe NSW 2205
Phone: (02) 9597 7372
Email: admin@ppgrealty.com.au

Changes to this policy

We may update this policy from time to time. The current version will always be on this page.

Last updated: [publish date]